HELEN & IAN SAUL, SOLICITORS

Law To Your Door - 01243 268996

 Client Care

We wish to provide you with a professional and efficient service. We like to keep our clients informed throughout the transaction. Wherever possible we shall contact you by email and text messaging at key stages and upon developments. We believe this provides fast and environmentally friendly communication. Please check your emails regularly. Where you do not have an email facility we shall use other forms of communication.

We will try to avoid the use of legal jargon where possible. If there is anything in our communications to you which requires any further explanation or clarification please do not hesitate to let us know.

We hope that you will be delighted with our service. However should there be any aspect with which you are unhappy please notify us immediately contacting Ian Saul or Helen Saul. We will always try to resolve any issues as quickly as possible. If Ian is acting on your behalf he will try to resolve your complaint but if he is unable to do so it will be referred to Helen. If Helen is acting on your behalf she will try to resolve your complaint but is she is unable to do so it will be referred to Ian

We are under a duty to advise you that if at the end of our complaints process you are not satisfied you have a right to complaint to the Legal Ombudsman.

The Legal Ombudsman can be contacted by telephone on 0300 555 0333, by email at Object or by post to PO Box 15870, Birmingham B30 9EB. 

There are time limits set on when you can make a complaint to the Legal Ombudsman- the Legal Ombudsman should be contacted within six months of you receiving a final response  from us to your complaint and in any event within 12 months of the date from when the problem occurred or from when you should reasonably have become aware of the problem.

As a firm we are regulated by the Solicitors Regulation Authority and our reference number is 509654.